Operational Methods

Effective Debt Recovery And Collection 


Focus: Embarrassment and inconvenience
Sending of Demand Letters allowing 4 days to respond.
Personal Visits to the office
Personal Visits to the Residence
Negotiating an installment package if unable to pay lump sum
Collection of installments


Focus: Credit Control and Management
Initial telephone contact is made within 1 working day of account being placed for credit control
Telephone contact continued for a period of 3 days to establish the next step
Locating of debtor
Sending of first initial overdue and subsequent letters
Continual telephone collection and appropriate letters
Ensuring receivable of letters
Continual Debtor Profiling for 90 days